Warranty & Product Faults

We take pride in the quality and craftsmanship of the Japanese nail clippers we sell.

This page explains how we deal with faulty products. Nothing in this policy limits or replaces your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Your UK Consumer Rights

Products supplied by us must be:

Of satisfactory quality
Fit for purpose
As described

If a product does not meet these requirements, you may be entitled to a refund, repair, replacement or other remedy depending on the circumstances and when the problem becomes apparent.

Faults Within the First 30 Days

If your product is faulty, not as described or otherwise does not conform to the contract within the first 30 days, you may have the statutory short-term right to reject it and receive a refund.

Please contact us as soon as you become aware of the problem so that we can assist.

Faults After 30 Days

If a fault becomes apparent after the initial 30-day period, your statutory rights may include a repair or replacement.

Depending on the circumstances, if an appropriate repair or replacement is unavailable, unsuccessful or cannot be provided within a reasonable time and without significant inconvenience, you may have further rights including a price reduction or refund.

We will assess each claim fairly and in accordance with your statutory rights.

Issues Not Normally Considered Product Faults

The following would not normally constitute a manufacturing or product fault:

Normal wear and tear
Accidental damage
Damage resulting from misuse
Damage caused by improper cleaning, storage or care
Damage caused by modification or attempted repair
Cosmetic marks or wear arising through normal use that do not affect performance

This does not exclude your statutory rights where an issue is caused by an inherent fault with the product.

How to Make a Claim

Please contact us with:

Your order number or other proof of purchase
The product concerned
A description of the problem
Photographs or video of the issue where appropriate

Email: sales@japanesenailclippers.co.uk

Alternatively, you can use our Contact page.

Please do not dispose of the product until we have reviewed your claim, as we may need to inspect it.

If a return is required, we will provide return instructions. Where appropriate for a faulty product claim, we will arrange or cover the necessary reasonable return postage costs.