Warranty

We take pride in the quality and craftsmanship of our Japanese nail clippers. Your consumer rights are protected under UK law, including the Consumer Rights Act 2015.

Your UK Consumer Rights

Under UK law, all products must be:

• Of satisfactory quality
• Fit for purpose
• As described

If your item is faulty, not as described or develops a manufacturing defect within a reasonable period of time, you may be entitled to a repair, replacement or refund.

Faulty Products

If you believe your product is faulty, please contact us with your order details and a description of the issue. We may request photos to help assess the problem.

For faults discovered within 30 days of purchase, you may be entitled to a full refund. After this period, we may offer a repair or replacement in accordance with your statutory rights.

What’s Not Covered

Our warranty does not cover:

• Normal wear and tear
• Accidental damage or misuse
• Damage caused by improper care or handling
• Cosmetic wear that does not affect product performance

How to Make a Claim

To make a warranty claim, please contact our customer support team with:

• Your order number
• Details and photos of the issue

We’ll review your claim and work to resolve it as quickly as possible.

Need Help?

If you have any questions about your warranty or consumer rights, please contact us – we’re happy to assist.