Returns & Refunds

We want you to be happy with your purchase. If something isn’t right, please contact us and we’ll be happy to help.

Nothing in this policy affects your statutory rights.

Change-of-Mind Returns

You may cancel your online order within 14 days of receiving it, and then have a further 14 days to return the goods.

We also offer an extended 30-day returns period for unused items returned in their original condition and packaging.

For hygiene reasons, opened or used personal grooming products may not be eligible for change-of-mind returns.

Faulty or Damaged Products

If your product is faulty, damaged, not as described or does not perform as it should, please contact us as soon as possible.

Please provide your order number, a brief description of the problem and, where possible, photographs or video showing the issue.

We may ask you to return the product so that we can inspect it.

Where a product is confirmed to be faulty or otherwise does not meet your statutory rights, we will provide the appropriate remedy, which may include a refund, replacement or repair.

Incorrect Orders

If we have sent you the wrong product, please contact us and we will arrange for it to be returned and replaced or refunded at no cost to you.

How to Make a Return

Please contact us before returning an item:

Email: sales@japanesenailclippers.co.uk

Please include:

Your order number
The item you wish to return
The reason for the return
Photos or video if the item is damaged or faulty

We will then provide return instructions.

Return Postage

For change-of-mind returns, you are responsible for the cost of returning the item to us.

If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs where required and may provide a prepaid return label.

We recommend obtaining proof of postage for any return.

Refunds

Once your return has been received and checked, we will process any refund due as quickly as possible.

For eligible cancellations made under your statutory cancellation rights, we will also refund the cost of our standard delivery service where required by law.

Any refund will normally be made to the original payment method.